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DELIVERY POLICY

Delivery fees

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Within the areas ( CT1, CT13, CT14, CT15, CT16, CT17, CT18, CT19, CT20, CT3, CT4, CT50 ) specified of are calculated as £5 

Collection from CT15 on request.

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Missed Delivery


It is the responsibility of the customer to ensure that someone is available at the delivery address at all times during the date of delivery.
If no one is at the address when the delivery is attempted, we will leave the items with a neighbour or in a safe place. If this is not possible, the item will be brought back to our studio and we will contact you to rearrange the delivery. We reserve the right to charge for redelivery, and any damage or ageing caused due to a delayed delivery date is at the customer’s own risk.
 

RETURN POLICY

Due to the perishable nature of flowers, we cannot accept returns on these products. We do not typically accept returns on non-flower items unless pre-agreed at point of sale. The customer should cover the costs associated with returning any items.

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